1. What legal terms do I need to be aware of when I am purchasing Virtual Items?
AllVirtual Items purchased by you are non-refundable. Miniclip is entitled to expire, withdraw, replace, restrict or otherwise change any Virtual Item at any time.
2. Can I cancel my order once I have bought my Virtual Items?
By purchasing Virtual Items from us, you agree that we can transfer them to your account as soon as we can. By agreeing to these terms, each time you click to confirm a purchase, you acknowledge that you expressly consent to the supply of the Virtual Items immediately and acknowledge that you will lose your right to change your mind and cancel such order within the 14-day cooling-off period otherwise provided by law.
3. What happens to my Virtual Items if my account is temporarily or permanently terminated?
Your account may be temporarily or permanently banned for the following reasons :
- If Miniclip or the designated payment processor are unable to verify or authenticate any information (including payment information) you provide in connection with the purchase or use of the relevant Virtual Items.
- Notifications of or reasonably suspects any cheating, fraudulent, abusive or other unlawful activity whatsoever in relation to your account, Virtual Items or Coins balance.
- Breach of these Virtual Items Terms, the terms of the third-party payment service provider or any other Terms.
- Your account is inactive for a period of 3 years.
If you account is temporarily or permanently banned, any or all of the Virtual Items in your account may be removed. If this happens, you are not entitled to any reimbursement, refund or any other compensation, except at Miniclip’s sole discretion.
4. What do I do if I have not received my Virtual Items?
It is possible that you have successfully ordered and paid for your Coins, but you may not have received them. Please remember that during busy periods, it can take up to 48 hours before your Virtual Items are assigned to your account.
5. What should I do if someone has made an unauthorised purchase on my account?
You are responsible for the security of your account and ensuring that no unauthorised purchases occur on your account. Miniclip is not liable for any unauthorised purchases (including fraudulent purchases or purchases made by minors).
6. What is Miniclip not responsible for?
We are not responsible for the following types of loss or damage which may arise (and have no obligation to refund for any purchase of Virtual Items) :
- damage or loss not caused by our breach of the Virtual Items Terms;
- unauthorised purchases made by persons who have gained access to your account (including, without limitation, minors or unauthorised third parties);
- loss of progress or Virtual Items on your guest account which you can no longer access. We advise you to create a proper account and/or to link your account to Facebook to minimise loss of your account data;
- loss of progress or Virtual Items due to disconnecting your game account from a social media account (such as Google or Facebook);
- loss or liability incurred by you as a result of accidentally entering a match or purchasing a Virtual Item through misclick or other mistake;
- loss of progress or Virtual Items as a result of our decision to terminate a game or remove certain features or supporting services from a game;
- loss or damage which is caused by us when such use does not comply with the Virtual Items Terms but which we and you could not anticipate nor expect to happen when you started using the Virtual Items;
- any loss which is indirect or a side effect of the main loss or damage and which we and you could not anticipate nor expect to happen when you started using the Virtual Items, for instance if you lose revenue or salary, profit, opportunity or reputation